FREQUENTLY ASKED QUESTIONS

If your question is not listed below, please contact one of our customer service representatives at (800) 654-5979 during normal business hours: 7AM - 3:30PM PST, or you may use our online contact form.

General Questions

1 Question:
Does Dagan Industries sell to the general public?

Answer: NO
Dagan Industries is a wholesale distributorship. Our products can be only purchased through a retail store.

2 Question:
Are all products shown in the catalog available in a store near me?

Answer:
Any product shown in our catalog which is not available in your local store can be ordered by your retailer directly from Dagan Industries' warehouse.

Fire Ring Questions

1 Question:
Do the fire rings come with all needed and required hardware?
Answer: NO
Dagan only supply's the fire ring. All necessary hardware must be purchased separately.

2 Question:
Can fire rings be installed indoors?
Answer: NO
Dagan fire rings are for outdoor use only.

3 Question:
Are Dagan Industries fire rings safe to operate?
Answer: YES
Dagan fire rings are safe when installed by a qualified licensed gas specialist or licensed contractor.

4 Question:
Can fire rings be used for outdoor cooking?
Answer: NO
Use of fire rings for any cooking can be hazardous by causing gas holes to plug-up and/or cause uneven gas burning.

5 Question:
When I turn on gas supply, I can not light fire ring.
Answer:
This is normal for first time use or when long periods of time have lapsed since the last lighting of fire ring. Allow at least one minute with gas turned on to push all trapped air out of fire ring. Then light as usual.

6 Question:
Flame on fire ring burns to high.
Answer:
Lower gas pressure at gas inlet valve.

7 Question:
Flame is to low on fire ring.
Answer:
Gas service pressure may be to low or inlet gas supply may have to large of a diameter inlet hose. Do not use any diameter larger than 1/2 " diameter.

8 Question:
Is there a difference in fire ring operation at sea level or at higher altitudes?
Answer: YES
Installing fire rings at higher elevations require changing the gas inlet orifice to the proper diameter. see Installation Manual for proper sizes.

9 Question:
Are Dagan fire rings BTU ratings available?
Answer: YES
Available for download on web site (click here).